Frilok Help Center

Frilok connects you directly with the shops, farmers, eateries and transport providers around you. Chat and call your contacts for free, ask nearby providers for what you need, and share your live location only with the people you choose. There is no middleman: you agree on the price with the provider and pay them directly.

Open Frilok and tap Sign up. Choose a username and a password, accept the Terms and the Privacy Policy, and you are in. You don't need a phone number or email to chat or explore the map.

At least 7 characters, lowercase letters and numbers only, starting with a letter, and no character three times in a row. For example rinabora or bipul2026. Your username can't be changed later, so choose one you like.

Your Frilok ID is your username followed by @frilok.com, for example rinabora@frilok.com. Share it with people so they can add you as a contact.

It is a good idea. After sign-up, Secure your account lets you verify a phone number (by SMS code) and add an email. A verified phone lets you recover your username and password. You can add them later from Me.

The tabs at the bottom are Nearby (map and list of what's around you), Chats, Orders, Catalogue (things for sale) and News. Tap your photo at the top to open Me, with your profile, settings, shop and help.

Open Me → Language. Frilok is available in English, हिन्दी and অসমীয়া. Auto follows your phone's language.

Open Chats and tap a contact. You can chat with people in your contacts; add someone first if they aren't there yet (see Contacts).

Tap the attachment button next to the message box to send photos from your gallery or camera, video clips, your current location, or a contact card. Photos are compressed so they send quickly on mobile data.

Press and hold a message. You can Edit Message, see its Edit History, Forward it, copy the text or Delete Message. Edited messages show "(edited)" so everyone knows.

Yes. Press and hold a message, choose Select Multiple Messages, tick the ones you want, then Forward selected.

Yes. Messages are kept and delivered as soon as they come online, and they get a notification.

Messages about a particular order are grouped with that order. Open the chat menu → Order Messages & Threads to see them, or tap View Order to jump to the order.

Only if you allow it. Turn Read Receipts and Typing Indicators on or off in Me → Privacy & Safety.

Open Chats → Contacts and tap Add Contact. Search for their username or enter their Frilok ID (like name@frilok.com) and send a request. When they accept, you can message and call each other.

Requests appear in Contacts. Accept the ones you know, or ignore the rest. Approve All accepts every waiting request at once, so use it only if you know everyone.

Yes. Open the contact and choose Edit Nickname / Group. Groups like Friends, Family and Work help you sort a long list. Only you see nicknames.

Open Contacts and turn off Who can find me by search (also under Me → Privacy & Safety → Discoverability). People who already know your Frilok ID can still send you a request.

Open their profile and choose Remove from contacts. They won't be told, but you will no longer see each other's status or live location.

Open Me and choose Available, Away or Busy. You can also add a short status message for your contacts.

Open Chats and tap Create New Group. Give it a name and add members by their Frilok ID.

A temporary group is made for a trip, outing or meeting. Its members see each other's live location on a map while it lasts, and it closes by itself at the end. A permanent group stays until you delete it.

Yes. Open the group's information and tap Extend / Reduce Time.

The person who creates a group is its owner. Owners can Promote to Admin, Demote to Member, Add Member and Remove from Group.

Open the group's information and tap Exit Group Chat. You can leave a goodbye message if you like.

Trips, deliveries and some orders have their own chat. In it, tap Send SOS Alert to send an emergency message to everyone in that chat at once. In a real emergency, also call 112.

Open a chat and tap the phone icon for a voice call or the camera icon for a video call. Calls are free over the internet.

Yes. Voice and video calls are encrypted end to end, and Frilok does not record or store them.

Yes. Incoming calls ring like a normal phone call even when the app is closed or the phone is locked. Make sure notifications are allowed for Frilok in your phone's settings.

Yes. Minimise the call to a small floating window, and tap it to go back. In a video call you can also flip between the front and back camera.

You can Decline the new call, Hold & Answer it (the first call waits), or End & Answer. With two calls you can Swap between them.

Open Chats and tap the Call history button (the clock). Tap the phone or camera icon next to a call to call back. Clearing the list removes it from this phone only.

Move to a place with a stronger signal or switch between Wi-Fi and mobile data. If the connection drops, Frilok tries to reconnect on its own.

Open Nearby, switch to the map, and tap Live Loc. Choose the contacts and how long to share, then tap Start Sharing. Sharing stops by itself when the time runs out, or when you tap Stop sharing.

Only the people you choose, and only while you share. Sharing is always both ways: the people you share with share theirs with you too, and you can see who is looking at your location right now.

Yes, if you turn it on. Go to Me → Privacy & Safety → Keep sharing in the background. Frilok uses your location in the background only while a share, trip or delivery is active, and shows a notification while it does.

Yes. In Me → Privacy & Safety, set location precision to Approximate (≈500 m). People then see roughly where you are, not your exact spot.

Only if you allow it, and only for a limited time. You can delete it at any time in Me → Privacy & Safety → Privacy check-up → Location history.

On the map, tap the search bar and type a place, shop, hotel, station or landmark. Tap a result to see it on the map.

Tap any place on the map to see its details. Go There shows the route, Route Guide gives turn-by-turn steps, and you can copy its address. If it is a Frilok shop, you can open its page.

Yes. Open the place and tap Add note or nickname. For example, call it "Pharmacy" and add "Gate closes at 8 PM". Only you see your notes.

Tap the layers button on the map to choose a style, such as standard, dark or satellite, and to change the marker size.

Open the place and tap Report this place, then describe the problem.

Open Nearby. Switch between Map and List, or search for what you need ("vegetables", "taxi", "sweets"). Tap a shop to open its page.

What the shop sells, its opening hours, its rules (fixed prices or bargaining, part payment, credit), its address, ratings, and the details the law asks sellers to show. You can Message, Call or get Directions.

Frilok shops come first, then by distance. Nobody can pay to be shown higher, and Frilok never ranks providers by price.

They come from the shop's opening hours, so you know before you go. A shop without hours shows no status.

Marketplace shows items listed by sellers near you: food, groceries, farm produce, travel and services. Filter by type at the top. If you sell, My Store shows your own items.

Tap an item to see its details and add it to your cart. Open the cart, check the items and tap Place Order. The seller then accepts or declines your order.

Tap Order History in the Catalogue, or open the Orders tab → Past.

If you can't find what you need, open Sellers nearby and tap Can't find it? Ask sellers nearby. Say what you need, how much, where, and how you'd like to pay, then tap Post request. Providers nearby see your request and send their own offers.

On the map, search your destination and choose a route. Enter where you start and how many people are travelling, then post the request. Turn on Post anonymously on map if you want providers to see only the route and seats, not who you are.

Offers arrive on your request with the provider's price, how soon they can come, their rating and, for transport, the documents they declared. Tap Accept to take one. If the provider allows bargaining, you can Counter with your own price.

No. Leave it empty to hear offers first. Frilok never sets or suggests prices.

Yes. Turn on Hide my name and photo. Providers then see only your rating and the request.

Open it and tap Withdraw request. Offers you haven't accepted are dropped.

After you accept an offer, you can follow the driver on the map as they come. When they reach the pickup point, give them the OTP shown on your screen to start the trip. Your live location is shared with the driver for the trip, and the trip is shown on the map until you arrive.

Yes. Open the order → Extra charges → Change destination, choose the new place and send it. The driver tells you the extra price, if any, and you accept or decline it.

When you reach the destination, pay the driver in cash or by UPI and mark how you paid. For UPI you can add the 12-digit UPI reference as proof. The driver confirms they received it, and the trip is settled.

Only if you accept it. Every extra charge (waiting, tolls, luggage) is sent to you to Accept or Reject, and Frilok records the time it was added. Nothing is added to the price unless you accept.

Use Live Loc to share your live location with your contacts during the trip. They see where you are until you stop or the time runs out.

Open the Orders tab. In progress shows active orders, Needs action shows what is waiting for you, and Past shows finished ones. Switch between Purchases and Sales if you also sell. Every step sends you a notification.

You pay the provider directly, in cash or by UPI. Frilok never handles your money.

When you meet the provider (pickup, delivery or the start of a ride), they ask for the OTP shown on your order. Giving it confirms that you received the order or started the trip. Don't share it before then.

Yes, open the order and tap Cancel order. Once the provider has started (preparing your food, or on the way), talk to them first in the order's chat.

Open the order and tap Report a problem. You and the provider can agree on a solution, such as a lower price. If you can't agree, tap Ask Frilok to review, and a person at Frilok will look into it.

When the order is complete, tap Rate your order. Ratings help other people choose good providers.

Open Me → My shop → Open your shop. Choose what you sell, give your shop a name and set its place on the map. That's it: you are open. Add hours, photos, rules and listings whenever you like.

In My shop, tap Add a listing. Add a photo, name, price and unit, and whether customers may bargain. You can pick up to 2 listings as Highlights to show first on your shop page.

You decide. In Your shop's rules, turn on Customers can bargain to allow counter-offers, or leave it off for fixed prices. You can also accept part payment or give credit (khata).

The law asks sellers to show a phone number for customers, return and refund terms, and a complaints contact. Food sellers need an FSSAI number, and GST-registered sellers their GSTIN. Fill them in under Details for customers.

In My shop, tap Verify your ID, enter your business details and upload your trade licence or ID. Transport providers also give their vehicle registration (RC). When Frilok has checked your ID, customers see ID Verified next to your name.

The Business pass lets you make offers on customers' requests. During the launch period, the pass is free.

Open a request near you and tap Make an offer. Enter your total price, how soon you can be with the customer, and a short note. The customer can accept, or counter if your prices are open to bargaining.

New orders must be accepted in time, or they are cancelled. Then move the order along: Start preparing, Mark as ready, I'm on my way, I've arrived. At handover, ask the customer for their OTP and enter it. Confirm Payment received when they pay.

Yes. Open the order → Extra charges → Add a charge and describe it. The customer must accept it before it counts.

Yes. For dine-in orders you can mark Table is ready, Guests are seated, Add dishes as they order more, and Close the bill at the end.

Yes. In My shop → Team, add the people who help you by their Frilok ID and choose their role. Then use Assign delivery person on a delivery order.

Open the Orders tab and tap the line that says how many deliveries are assigned to you. Every order a shop assigns to you appears there with the pickup and delivery points. You can call the customer from the order.

When you reach the customer, ask for their OTP and enter it. If the order is cash on delivery, collect the amount shown first.

Local news and bulletins for your area, including fresh produce and offers from sellers near you. Open an item to read it and join the conversation in the comments.

Open Me → News Region & City. Choose your city, or Auto to follow your location.

Open their profile (or the chat menu) and tap Block. Blocked people can't message or call you, and they don't see your updates. Unblock them any time in Me → Privacy & Safety → Blocked Users.

Open their profile or the chat menu and tap Report User. Choose a reason (spam, fraud, impersonation, abuse…) and add details if you like. You can block them at the same time. A person at Frilok reviews every report, and the reported person isn't told who reported them.

Only what it needs to run the app. There are no ads and no third-party tracking. Read the full Privacy Policy in Me → Privacy & Safety.

A single page in Me → Privacy & Safety that shows who can see your live location, invitations you sent or received, background sharing, location history, profile visibility, message history and blocked people, with a button to change each.

You choose in Me → Privacy & Safety → Profile Visibility: everyone, your contacts, or nobody.

You choose in Me → Privacy & Safety → Cloud History: always, only chats with contacts, or never. "Never" keeps your history on this phone only.

Yes. Open Me → Privacy & Safety → Export your data.

On the login screen, tap Forgot password? and enter your username. Frilok sends a code by SMS to your verified phone; enter it and choose a new password. If you never verified a phone, write to support@frilok.com from the email on your account.

On the login screen, tap Forgot username? and enter your verified phone number. After you enter the SMS code, Frilok shows your username.

At least 8 characters. A few words you'll remember work well, like mango river bicycle. Don't use the same password as another app.

Yes. Sign in on each device with the same account. See and remove your devices in Me → Linked Devices. If a phone is lost, remove it there.

Open Me and tap your photo or the cover picture to choose a new one.

Open Me, scroll to the bottom and tap Logout.

Go to Me → Privacy & Safety → Delete account. You can also ask at frilok.com/delete_account.html. Your profile, chats and location are erased straight away; some records are kept for a limited time when the law requires it, and the Privacy Policy explains which.

Check that notifications are allowed for Frilok in your phone's settings. On Android, also allow Frilok to run in the background (turn off battery optimisation for Frilok), because some phones stop apps that are closed.

Check your internet connection. Messages you write while offline are sent once you are back online. If it keeps happening, sign out and sign in again.

Make sure Frilok has location permission (Allow all the time for sharing in the background) and that Keep sharing in the background is on. On Android, turn off battery optimisation for Frilok.

To stop fake accounts, only a few sign-ups are allowed from one network in a short time. Wait about 10 minutes and try again, or switch between Wi-Fi and mobile data.

Check that Frilok has microphone permission, that your phone isn't on silent mode for calls, and that a Bluetooth headset isn't connected without you knowing.

Write to support@frilok.com. A person at Frilok will answer.