Frilok Child Safety Standards
Standards against child sexual abuse and exploitation (CSAE) • Zero-tolerance policy
Effective 24 October 2026. Operator: High Way Fresh, Sonapur, Kamrup (Metro), Assam 782402, India.
Frilok is committed to providing a secure environment for all users. We maintain an uncompromising, zero-tolerance policy against child sexual abuse and exploitation (CSAE) and child sexual abuse material (CSAM).
Our Standard
Frilok has zero tolerance for child sexual abuse and exploitation. Any content or behaviour that sexually exploits or endangers a child is forbidden on Frilok: child sexual abuse material (CSAM) of any kind, sexualising a child, grooming, sextortion, trafficking, and any attempt to contact a child for these purposes.
Who May Use Frilok
- Frilok is only for people aged 18 or over (Terms, Clauses 2.1 and 2.4). It is not directed to children.
- When we learn that an account belongs to a person under 18, we close it and delete its data (Privacy Policy, Clause 13).
- The Terms forbid content that is harmful to children (Terms, prohibited content).
How to Report
- In the app: Use Report on the person, message, photo, comment, or profile. You can also block the person at once. Reports go directly to Frilok's dedicated safety staff.
- By e-mail: Write to anurag@frilok.com with the subject "Child safety report". Please provide the username and what you observed. Do not send or forward the abusive material itself.
Immediate Emergency: If a child is in immediate danger, call the police (112 in India) or Childline (1098) first without delay.
What Frilok Does
- Reports concerning children are prioritized and reviewed first, ahead of all other moderation queues.
- We remove the offending material and close the accounts involved as soon as possible, and strictly within 24 hours of receiving the report.
- We report child sexual abuse material and exploitation to law enforcement authorities as mandated by Indian law, including through the National Cybercrime Reporting Portal (cybercrime.gov.in), and preserve corresponding technical records for statutory authorities.
- We actively cooperate with official law enforcement inquiries and legal processes.
- Accounts closed for child exploitation or endangerment are permanently banned and prohibited from returning.
Contact for Child Safety & Grievances
Role: Manager – Customer Service & Grievances (Grievance Officer)
Address: High Way Fresh, Sonapur, Kamrup (Metro), Assam 782402, India
E-mail: anurag@frilok.com
This contact is authorized to speak about Frilok's practices to prevent child sexual abuse material and oversee our compliance with all applicable safety and child protection laws.
Send Child Safety Report to anurag@frilok.com